Master Counsel Technologies, LLC. Improving the Business of IT

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Master Counsel offers an IT Service Management and Business Process Management suite that includes all of the below modules completely unified. Select the entire suite or just the modules you need, and take advantage of our solution’s flexible integration architecture to link it with your legacy systems.

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Help Desk/Service Desk - Incident & Problem Management

Improve customer satisfaction, reduce downtime, improve quality of service

Change and Release Management

Handle increased rate of change with less rework, improved reliability & stability

Business Proccess Automation

Implement process automation throughout the enterprise (not just IT)

Configuration Management with Federated CMDB

Clearly identify assets, systems, and services along with their relationships & status

Availability Management

Define, monitor, and report on the availability of services and components

Service Catalog and Service Level Management

Improve service through automated service agreements linked to other processes

Knowledge Centered Support

Efficiently capture & publish knowledge from diverse sources for self help & incident resolution.

Key Advantages

Smart, results-driven technolgy

100% Web-based system with rich functionality in a multi-window user interface offering flexible .Net and web services integration points

Best practice methodology

Independently verified at the highest level of ITIL compatibility

High implementation success rate

Low risk solution with 100% implementation success rate across the globe